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faq's

HOW DO RETURNS / REFUNDS WORK?

all designs are manufactured through a third party printer, therefore, the only acceptable returns are damaged product. If you would like to file a claim for a misprinted, defective, or damaged item, it must be completed within a 15-day window from the day the product was received. for unreceived products due to shipping carriers inability to deliver the product, these must be filed no later than 30 days from the expected delivery date. we do not accept exchanges, even if the wrong size was purchased. all claims are to be filed with our company email. 

 

 HOW LONG DOES SHIPPING TAKE / CAN I RECEIVE MY PRODUCT FASTER ?

USA Shipping: since all apparel and accessory products are shipped through a third party printer, the estimated delivery period is 7 - 14 business days from order date
(delivery can be affected by holidays or inclement weather.) 
unfortunately as of right now since we are using a third-party manufacturer, we cannot offer expedited shipping. we hope that this is something we can offer down the line. also, please note that since we are shipping our apparel and some accessories from third-party vendors, your orders may come separately packaged. 
All International shipping can take anywhere from 15-30 business days. 
  

DO YOU GUYS HAVE A BRAND AMBASSADOR PROGRAM?

as of right now we are currently working with content creators (our form of brand ambassadors) which run for three month terms. come back in january when we re-open applications! 

you can also feel free to check out our application on our content creator tab and it will notate on there whether we are accepting submissions at this time or not!

 

WHEN WILL MY FAV. DESIGN BE RESTOCKED?

currently, we are working hard to create an accessible and unique brand that offers limited edition apparel and accessories.

unfortunately, items do sell out and are often made in limited quantities. this not only allows us to keep up with all orders in a timely manner but to ensure the quality as well. additionally, this allows us the opportunity to keep all items you purchase from our brand as limited edition pieces that you can't get anywhere else!

if there is a particular design you'd like to see return or are interested in purchasing, please reach out to us via email and we'll do our best to assist.

 

WHERE ARE YOU PRODUCTS MADE?

we're proud to note that all of our products are manufactured within the USA. 

 

 

for any additional q's please do not hesitate to email us at myohmysupplyinquiries@gmail.com 

(( my oh my supply is not affiliated with The Walt Disney Company ))

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